Shipping policy

Wall Art (unframed prints)

Unframed prints are available worldwide. Orders are produced and shipped from fulfilment centres in the Netherlands, United Kingdom, and United States. The fulfilment country for each order is carefully selected by our advanced routing algorithm at the time of ordering, which helps to keep shipping times fast and costs low.

UK Orders
Delivery is free within the UK. Orders are usually dispatched within 2-5 business days, though this may increase slightly during busy periods such as Black Friday, Christmas, or seasonal sales. Once dispatched, delivery usually takes 2-4 business days. All orders are tracked where available, and tracking details will be emailed once your order has been dispatched. Please note that we cannot be held responsible for courier delays once your order is in transit.

International Orders
International shipping is calculated at checkout. Orders are usually dispatched within 2-5 business days, though this may increase slightly during peak times such as Christmas or seasonal sales. Once dispatched, delivery typically takes 2-11 business days for the EU and 3-17 business days for the rest of the world. All orders are tracked where available, and tracking details will be sent by email. We are conservative on shipping times, and orders often arrive sooner.

Customs & Import Duties
Because of our multi-location fulfilment, customs fees are generally not applicable.

  • EU Customers: Orders are fulfilled within the EU (from our Netherlands facility), so no Brexit-related customs fees apply.

  • US Customers: Orders are fulfilled in the United States, so no duties will be due.

  • Other International Customers: Orders delivered outside of the UK, EU, or US may still be subject to import duties and taxes once they reach their destination. These charges are applied by the local customs office and are the responsibility of the customer. If customs fees are not paid and the parcel is returned to us, we will refund the item cost only once safely received. Original shipping fees are non-refundable. If you would like us to resend the order, new shipping charges will apply.

As a general guide, many countries only begin applying customs duties to orders valued over around £100-£150. However, thresholds vary by country, and some may be lower. For example, Canada applies customs duties on orders over CAD $20.

Please note that we are not responsible for courier or customs delays once your order is in transit. If you have any queries, please reach out to us at hello@minichateau.com.

Books

Books are available worldwide and are produced and shipped from fulfilment partners in 17 countries. Your order will be routed to the closest facility where possible to reduce costs and delivery times.

Orders are usually dispatched within 2-5 business days. Delivery is typically 2-7 business days depending on location, though some destinations may take longer. International shipping costs are calculated at checkout. All orders are tracked (where available), and tracking details will be emailed once your order has been dispatched.

See Wall Art details above for customs information, as the same rules apply.

Wall Stickers

Wall stickers are available for delivery within the UK and US.

UK orders: Orders are usually dispatched within 1-2 business days. Once dispatched, delivery typically takes 2-4 business days and is sent via Royal Mail Tracked 48. Tracking details will be emailed once your order has been dispatched.

US orders: Orders are usually dispatched within 1-2 business days. Once dispatched, delivery typically takes 6-7 business days and is sent via Royal Mail International Tracked. Tracking details will be emailed once your order has been dispatched. All Custom fee's and handling fees are pre paid.

Additional Information


Orders containing different product types, such as prints, books, and wall stickers, may be shipped separately. Delivery times are estimates and may vary due to factors outside our control. A confirmation email will be sent once your order has been dispatched. If you have not received your order within the timeframes outlined above, please contact us at hello@minichateau.com with your order number and we'd be happy to help.